Shipping & Delivery

Ordering

1. Can I track my order?

After an order is placed, we will send you an email with the shipping details. This will include a tracking number and link, which will tell you when you can expect the delivery and also give you information on the status of the order.

And you can track your order information on our website, you can visit the link:https://lakora.au/pages/track-your-order

2. Why have I not received an order confirmation by email?

Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.
Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email [email protected], and we'll be happy to confirm your order and resend the confirmation email.
We apologize for the inconvenience!

3. Can I change my order?

You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.
If you have already checked out, please contact and we'll do our best to change your order before it is shipped.

4. Can I cancel my order?

As long as the order has not been shipped, you can cancel it anytime by contacting us via [email protected]
However, if your order has already been shipped you'll have to return the products yourself.

5. My address is written incorrectly in the order confirmation - what can I do?

Contact us at [email protected] as soon as possible.

6. I received my package, but my order is incomplete, incorrect, or missing - what do I do?

We are sorry for the inconvenience caused to you, please contact us via [email protected] and we will help you to solve the problem immediately.

7. Free shipping instructions

All products on the website do not require customers to pay shipping costs, All shipping fees are paid by Lakora and all shipping methods are free.

Free shipping if the following conditions are met:
1. Purchase at least one item
2. Successful online payment at lakora
3. The purchasing area in 无锡惠山经济开发区华清创智园7-801.

Delivery

1. How much does shipping cost?

We provide FREE SHIPPING for all Lakora Brand products from “Local Warehouse”.

2. Which countries do you ship to?

Due to website reform, we can only ship to Australia at present, and other regions are temporarily unable to ship.

3. How long does it take for my order to be processed and sent?

Once your payment is verified, we will process and ship your order within 10-15 business days.

4. How long does shipping take?

Our Company Address is Empfang 4, 0G Veritaskai 8, 21079 Hamburg, Germany, but we sell bedding in Australia, and our products have all shipped to Australian Warehouse. So we will ship products via our Australian local warehouse.

Fast delivery from the Australian local warehouse
Australian warehouse address:54 Ferndell St, South Granville NSW 2142, Australia
Australia: 3 - 5 business days



Any other questions, please contact us at [email protected]