General Questions
You can email us via info@lakora.au, or visit contact us page to fill in the form, We will contacts you within 24 hours.
Yes, we are a home textiles factory, so that we can supply high-quality and affordable bedding and home textiles products for people.
Yes, All of our home textile products standard 100 by Oeko-Tex certified.
We are a bedding and home textile factory. We are not a home textile middleman and do not need to mark up our products several times. In fact, the cost of bedding is not that high. Many of our products are sold at almost the same price as the cost. In order to achieve our goals and ideals, Lakora wants to provide people with high-quality bedding and home textiles at very reasonable prices.
Shipping & Delivery
Our warehouse is in Sydney, so all orders in Australia ship from Sydney Warehouse.
It takes 0-1 business days to deal the order and enter information into our delivery system, then will ship to your order address. (all day mentioned is business days, visit our shipping policy page to learn more information.)
Normally It takes 2-7 business days to delivery, It depends on your address in Australia. Since our warehouse is located in Sydney, NSW, VIC and ACT are the fastest, followed by QLD and SA, and other states require more days. If you have not received the package after more than 10 working days, please contact us in time!（visit our shipping policy page to learn more information.)
No! All Lakora orders in Australia do not need to pay any postage, we deliver all over Australia for free!（visit our shipping policy page to learn more information.)
You can visit our tracking order page to enter your tracking number to learn about the parcel information.
Return & Exchange
Contact us and we will tell you the specific return address. Please do not mail it by yourself. You need to send the returned or exchanged products to the address we provide. You can visit our refund policy page to learn about more information about return or exchange your order.
Once we receive your return package and confirm that everything complies with our terms, we will process your refund. We will process your refund within 1-3 working days after receiving the goods, and the refund will arrive in your payment account within 1-3 working days after processing. Need return or exchange? Visit our refund policy page!